Thursday, January 27, 2011

Business License Office and BizCare receive positive feedback

News from City Hall
City Communications Office
City of Kansas City, Mo.
CONTACT: City Communications, 816-513-1349
Business License Office and BizCare receive positive feedback
The City of Kansas City, Mo., Business License Office and BizCare, the City’s comprehensive business customer service center, have received positive feedback from customers and staff since the Business License Office began sharing a location with BizCare, across the street from City Hall.
By locating these two entities at 1118 Oak St. small business owners are beginning to experience a changed attitude toward small business that the City intends to build upon.
"Kansas City's economy is built on small business," said Mayor Mark Funkhouser. "With this new customer service center, and our new Development & Zoning Code, we're treating our businesses and residents as customers who have a choice where they live and do business. We want them to choose to come and stay in Kansas City.”
The move has facilitated a more efficient registration and licensing process for new business owners, said Mari Ruck, the City’s commissioner of revenue.
“Previously, prospective business owners had to go to different offices within City Hall and walk across the street to BizCare to start their business,” Ruck said. “The physical limitations of this process were challenging for our employees and may have overwhelmed or intimidated some new business owners.”
Sharon Miller, manager of the Business License Office, added that moving the offices to the same location has greatly expedited the licensing process, allowing new business owners the luxury of completing the entire licensing process in one office.
“Our customers were impressed by the physical aspect of the new office,” Miller said. “It’s easier to navigate, aesthetically more appealing and provides them more privacy.”
For example, individual rooms within the new Business License Office allow new business owners privacy when filling out forms requesting confidential information, such as their business’s gross receipts.
The office continues to investigate operational improvements and is planning to upgrade computer technology to make in-house operations smoother to further help customers.
Business License Office hours are Monday through Friday, 8 a.m. to 5 p.m.
Media inquiries and other requests for more information about the move should be directed to Mari Ruck, commissioner of revenue, 816-513-1106.
                                     See original document here.

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